We recognise the importance of protecting personal information collected by us, and in particular, managing and processing personal information in accordance with the Privacy Act 2020.
What personal information do we collect?
We collect and hold personal information about:
- customers and potential customers;
- business associates and potential business associates, and their employees and contractors (where applicable);
- individuals we deal with in the course of providing our goods and services to our customers;
- suppliers and advisors and their employees and contractors;
- employees, prospective employees and contractors; and
- other people who come into contact with us.
Information we collect may include (but is not limited to):
- contact details, including your email address, phone number and postal address;
- identity verification documentation e.g. drivers licence or passport details;
- any other information that we may require to comply with our record keeping obligations under the Secondhand Dealers and Pawnbrokers Act 2004;
- where you apply for a job with us, employment information including your occupation, current and previous employer, duration of employment, salary, education and qualifications history; and
- testimonials, feedback, and other information which assists us in conducting our business, providing and marketing our services, and meeting our legal obligations.
Why do we collect your personal information?
We collect personal information in order for us to provide you with our Services, for us to conduct our business, contact you about MyGold and our services, and to meet our legal obligations. We may also collect information about you for any other purposes permitted by law.
In some cases, if personal information we request is not provided, it might adversely impact our ability to supply you with our Services or perform our obligations to you. Any information you provide to us that is not specified as mandatory (e.g. identified by a *) is voluntary. You are free to choose whether to provide us with the types of personal information requested, but we may not be able to serve you as effectively or offer you certain Services if you choose not to share certain information with us.
How do we collect your personal information?
We may collect personal information about you through your use of our website (including registration for an account), via support services, email, telephone, any contact made by you to us through social media channels, and through any other interaction you may have with us.
We may also collect personal information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to publicly available sources and third party service providers we engage for business purposes (such as our payment facilitator, Wincave, or for compliance with Anti-Money Laundering legislation).
Registration with the website is voluntary. Registration may include submitting (for instance, but not limited to) your name, email address, address, telephone numbers, and selecting an option to receive updates and promotional material and other information. You may view and edit this information at any time by logging in and going to your account.
Collection and Use of Information Collected Automatically
We receive and store certain types of information automatically whenever you interact with our website. This information generally does not reveal your identity directly but may include information about the specific device you are using, such as the hardware model, device ID, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier.
When you visit our website, our web servers gather your IP address to assist with the diagnosis of problems and to enable us to provide the best level of service.
You can choose to disable cookies on your computer or device if you wish by updating your browser settings, but please note that this may cause some malfunctions on the website.
Management of Personal Information
We strive to ensure the security, integrity and privacy of personal information submitted to us, and we regularly review and update our security measures in light of current technologies.
While no data transmission over the Internet can be guaranteed to be totally secure, we will endeavour to take reasonable steps to ensure the security, on our systems, of the personal information you transmit to us via our online Services.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Use of Personal Information
Unless we have your authorisation, personal information about you is used only for the purpose for which it is collected or for a secondary purpose that is directly related to the primary purpose for collection. In general, the purposes for which your personal information is collected, used, held and disclosed are:
- to conduct our business (including with our related companies such as Gold Smart Limited);
- to provide you with our Services;
- to verify your identity;
- where you have provided consent, to market our Services to you (including through the use of third party services such as Google, Microsoft and Mailchimp);
- to engage with third parties on your behalf;
- to communicate with you;
- to help us manage and enhance our Services; and
- to comply with our legal obligations or as otherwise permitted by law.
We do not allow the selling of your personal information in any way.
Retention and Disclosure of Personal Information
We take care to allow your personal information to be accessed only by those employees and related companies who require it in order to perform their tasks and duties, and to share it with only those third parties who have a legitimate purpose for accessing it.
We may disclose your personal information:
- where you have consented;
- where disclosure is necessary to achieve the purpose for which the personal information was submitted; or
- when the law permits or requires disclosure.
We may also disclose your personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering with (intentionally or unintentionally) our rights or property, users, or anyone else who could be harmed by such activities.
We may engage third parties to support our operations and/or provide you with Services on our behalf, including:
- logistics companies and couriers;
- online payment providers;
- cryptocurrency exchanges;
- refineries and mints;
- storage companies;
- professional advisors;
- social media platforms;
- identity verification agencies; and
- credit reporting agencies.
Where we deem it necessary, we may transfer or disclose personal information held by us to these third parties solely for the purpose of, and in connection with, performing the particular service or function that we have engaged the third party to provide.
We generally retain personal information only for so long as it may be relevant to the purposes for which it was collected, to resolve disputes, enforce our agreements, and as required or permitted by law (e.g. to comply with our obligations under the Secondhand Dealers and Pawnbrokers Act 2004). Where we no longer require your personal information, we will comply with our legal requirements in respect of that information. To dispose of personal information, we may anonymise it, delete it or take other appropriate steps. Copies of correspondence sent by you, or from the website, that may contain your personal information, are stored as archives for record-keeping and back-up purposes only.
Links to External Websites
We may provide links to other websites outside of our websites, including to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, you should examine the terms and conditions of using that website and its privacy statement.
We may contact you by electronic means for marketing purposes if you have consented to receive such communications. Direct marketing includes any communications to you regarding advertising or the promotion of products and services. If you do not want to receive marketing communications, at any time and free of charge, you may use the opt-out link provided in any communication from us, or contact us at [email protected].
You are entitled to access the personal information that we hold about you, and to request that we amend it if it is incorrect. If we are not willing to correct errors that you have identified, you may request that we take reasonable steps to attach a statement to the personal information noting the correction sought.If your personal information changes at any time, it is your responsibility to notify of us of such changes to ensure that the personal information we hold about you is correct.
If you believe that we have infringed your rights, we encourage you to contact our Privacy Officer first at [email protected] so that we can try to resolve the issue or dispute. You can also submit a complaint about our processing of your personal information to the Office of the Privacy Commissioner at: PO Box10094, Wellington 6143, New Zealand, or online at https://www.privacy.org.nz/about-us/contact/.
Last updated November 2023