What information will you collect from me?

When you place an order with us, register an account on our site, fill out one of our forms or subscribe to our newsletter, we may collect certain information from you in order to provide excellent, timely service. Where appropriate, we may ask for information such as your email address, name, phone number or physical mailing address. If desired, you may also browse our site anonymously.

What will you use my information for?

The information we collect from you while you visit or interact with our site may be used for:

  • Personalizing your experience with us.
  • Improving our website to better suit your needs.
  • Elevating customer service and support response.
  • Processing transactions made on our site.
  • Sending emails periodically, such as those for order processing or company news. You will have the option to unsubscribe at any time.

We will not, however, sell, exchange, transfer or give your information, private or public, to any third party company for any reason without your consent, except for the sole purpose of delivering your purchased product or service – e.g. packaging and shipping.

Does your site use cookies?

Our site does use cookies – these small files help your computer and our site recognize one another, providing you with a faster, more seamless experience on subsequent visits to our site. They are used to save your preferences within our site and help us obtain valuable data that we use to improve our site for our valued customers – like you!

Will you sell my information to other companies?

As stated in our information usage question above, we do not offer – whether through sale, trade, loaning or outright gifting – your personally-identifiable information to unaffiliated third parties, because your privacy is important to us. If we need to release your information to a third party, such as a shipping company to deliver your order, they are held to a confidentiality agreement. The one exception to this policy is complying with the requests of law enforcement and/or acting in accordance to site policy enforcement or the protection of rights, property or safety. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Non-personally identifiable visitor information, such as traffic volume or general demographic information may be released to other parties for the purposes of marketing.

MyGold and Third party links

Our company may elect to, at our sole discretion, include or display links to third party services or products on our website. These third party entities are bound by their own privacy policies, where applicable, which should be reviewed, as appropriate, if you decide to visit them. We hold no responsibility or liability for the contents or activities found on these linked sites; if you have a problem, question or concern with one of these linked sites, we invite you to contact us with feedback.

MyGold Online Privacy Policy Scope

This privacy policy applies solely to information collection via our website or online interactions with our company; it does not extend to information collection offline, such as through the mail or over the phone.

MyGold and Your Consent

Use of our website – browsing, ordering, and so on – constitutes agreement and acceptance of our privacy policy on your part. If you have any questions about this agreement, our website or our products, we invite you to get in touch with our knowledgeable staff.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may use the contact us page.

TESTIMONIAL
“I appreciated the prompt and personalised service I received from MyGold, as well as the valuable advice for handling and storing my silver bars.”
Marie
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