My first trade with MyGold went effortlessly. Al responded promptly to my enquiries and took care to explain the process. Their pricing is very competitive and dispatch was quick. I would certainly recommend MyGold as the go to for anyone interested in precious metals and I look forward to my next purchase with MyGold.
We recognise the importance of protecting the privacy of information collected by us, in particular, information that is capable of identifying an individual (“personal information”).
MyGold Limited is responsible for the processing of personal data that it receives under the New Zealand Privacy Act 1993.
Use of Website
What personal information do we collect?
We collect and hold personal information about, but not limited to:
- customers and potential customers;
- business associates and potential business associates, and their employees and contractors (where applicable);
- individuals we deal with in the course of providing our goods and services to our customers;
- suppliers and their employees and contractors;
- employees, prospective employees and contractors; and
- other people who come into contact with us.
Information we collect may include (but is not limited to): names, addresses, contact details, occupations, payment details, employment history, education and qualifications, testimonials, feedback and other information which assists us in conducting our business, providing and marketing our services, and meeting our legal obligations.
Why do we collect your personal information?
We collect personal information about you in order for us to provide you with our goods and services, to process transactions made on our website, for you to take full advantage of our services, and for us to conduct our business, contact you about us and our services, and to meet our legal obligations. We may also collect information about you for any other purposes permitted by law.
In some cases, if personal information we request is not provided, it might adversely impact our ability to supply you with our goods and services or perform our obligations to you.
Any information you provide to us that is not specified as mandatory (e.g. identified by a *) is voluntary. You are free to choose whether to provide us with the types of personal information requested, but we may not be able to serve you as effectively or offer you certain services if you choose not to share certain information with us.
How do we collect your personal information?
We may collect personal information about you through your conduct on our website, via support services, email, telephone, any contact made by you to us through social media channels, and through any other interaction you may have with us.
Personal information is collected when provided by you, via the website, placing orders with us, email, support, phone, social media, or any other interactions you may have with us. For example, we may need to collect personal information to provide you with services or to answer or forward any requests or enquiries that you submit to us. We may also obtain information from other sources and combine that with information we collect through our services. For example, we may collect information about you from third parties, including but not limited to publicly available sources.
Registration with the website is voluntary. Registration may include submitting (for instance, but not limited to) your name, email address, address, telephone numbers, and selecting an option to receive updates and promotional material and other information. You may view and edit this information at any time by logging in and going to your account.
Collection and Use of Information Collected Automatically
We receive and store certain types of information automatically, such as whenever you interact with the sites or use our services. This information does not necessarily reveal your identity directly but may include information about the specific device you are using, such as the hardware model, device ID, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier.
When you visit our website, our web servers gather your IP address to assist with the diagnosis of problems and to enable us to provide the best level of service.
We treat information collected by cookies and other similar technologies as non-personal information unless:
(a) applicable laws require us to treat them as personal information; and
You can choose to disable cookies on your computer if you wish by updating your browser settings, but please note that this may cause some malfunctions on the site.
Management of Personal Information
We strive to ensure the security, integrity and privacy of personal information submitted to us, and we regularly review and update our security measures in light of current technologies.
While no data transmission over the Internet can be guaranteed to be totally secure, we will endeavour to take all reasonable steps to ensure the security, on our systems, of the personal information you transmit to us via our online products and services.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Use of Information
- to conduct our business;
- to provide you with our goods and services and any other services you request;
- to market our services to you;
- to engage with third parties on your behalf;
- to communicate with you;
- to help us manage and enhance our services; and
- to comply with our legal obligations or as otherwise permitted by law.
Copies of correspondence sent by you, or from the website, that may contain your personal information, are stored as archives for record-keeping and back-up purposes only. All communication from us (including information with regards to new products and services) will provide you with an opportunity to opt out of further communication. You can choose to opt out at any time from receiving marketing communications by clicking the unsubscribe link in any electronic communication or contacting us at email@example.com.
We do not allow the selling of your personal information in any way.
Retention and Disclosure of Information
We take care to allow your personal information to be accessed only by those employees who require it in order to perform their tasks and duties, and to share with third parties who have a legitimate purpose for accessing it.
We may disclose your personal information:
- where you have consented;
- where disclosure is necessary to achieve the purpose for which the personal information was submitted; or
- when the law permits or requires disclosure.
We may also disclose your personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering with (intentionally or unintentionally) our rights or property, users, or anyone else who could be harmed by such activities.
We may engage third parties to support our operations and/or provide you with services on our behalf, including:
- shipping companies;
- cryptocurrency exchanges;
- refineries and mints;
- storage companies;
- professional advisors;
- social media platforms;
- identity verification agencies; and
- credit reporting agencies.
Where we deem it necessary we may disclose personal information held by us to these third parties solely for the purpose of, and in connection with, performing the particular service or function that we have engaged the third party to provide.
We generally retain personal data only for so long as it may be relevant to the purposes for which it was obtained, to resolve disputes, enforce our agreements, and as required or permitted by law. To dispose of personal data, we may anonymise it, delete it or take other appropriate steps.
Where we no longer require your personal information, we will comply with our legal requirements in respect of that information.
Links to External Websites
We provide links to websites outside of our websites, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
We may contact you by electronic means for marketing purposes if you have consented to receive such communications. Direct marketing includes any communications to you regarding advertising or the promotion of products and services. If you do not want to receive marketing communications, at any time and free of charge, you may use the opt-out link provided in any communication from us, or contact us at firstname.lastname@example.org.
Right to lodge a complaint
If you believe that we have infringed your rights, we encourage you to contact us first at email@example.com so that we can try to resolve the issue or dispute. You can also complain about our processing of your personal information to the relevant data protection authority.
You can also complain to the New Zealand Privacy Commissioner.
Office of the Privacy Commissioner, PO Box10094, Wellington New Zealand
Enquiries phone line
+64 800 803 909
Privacy Officer. You may reach the MyGold Limited Privacy Officer at firstname.lastname@example.org.
Problems or Questions
MyGold went above and beyond the call of duty to deliver excellent service. I will happily use them in the future.